How to Cancel ElevenLabs Subscription and Get a Refund

To cancel ElevenLabs subscription billing, sign in, open Profile, then Subscription, go to Billing and choose Modify Plan, then Cancel Plan. The cancellation takes effect at the end of the current billing cycle, after which the account moves to the free plan and unused credits are lost. Refunds are possible only within 14 days of payment and only if no credits were used.

Last updated: October 2026. Plans and credit costs checked against ElevenLabs’ official pricing page.

How to cancel ElevenLabs subscription: step by step

Cancelling an ElevenLabs subscription is a self-service change made from the account’s billing settings, with no support ticket needed. ElevenLabs’ help center describes five steps, and the whole process takes only a few clicks. The pricing page confirms that a subscription can be cancelled at any time.

“You can cancel your subscription at any time.”

Source: ElevenLabs pricing page

The official cancellation instructions list these five steps:

1. Sign in to the account: Log in to ElevenLabs with the email address that holds the paid plan, because cancellation is managed from that account’s own settings.
2. Open Profile and Subscription: Click the profile icon and select Subscription, which shows the current plan, renewal date and the billing controls for the account.
3. Go to Billing: Open the Billing section, where invoices, payment details and plan changes are managed for the active ElevenLabs subscription.
4. Choose Modify Plan, then Cancel Plan: Select Modify Plan, pick Cancel Plan and click Proceed, which opens the final confirmation screen for the cancellation request.
5. Confirm Cancel Subscription: Confirm the Cancel Subscription prompt to finish, after which the plan stays active until the end of the current billing cycle.

Five clicks cancel the plan, but the paid features remain until the billing cycle ends.

When does the cancellation take effect?

An ElevenLabs cancellation is a scheduled change, not an instant shutdown. According to ElevenLabs, it does not take effect until the end of the current billing cycle. Until that date, the paid plan, its credits and its features stay fully available, so remaining credits can still be used.

After the cycle ends, the account moves to the Free plan. From that point it has the free tier’s 10,000 monthly credits, three custom voices and three Studio projects, and the Terms restrict usage to non-commercial purposes. No further charges are made for the cancelled plan.

Cancel any time before renewal, and the plan simply runs to the end of the period already paid for.

What happens to unused credits when you cancel?

Unused credits are the balance left on a paid plan, including credits rolled over from earlier months. ElevenLabs states that once the cancellation takes effect, the account loses any unused credits. Rolled-over credits are forfeited too, because rollover only works on an active paid plan.

That makes timing matter for ElevenLabs unused credits. A Creator subscriber with 121,000 monthly credits and a rolled-over balance could hold up to 363,000 credits, three times the monthly quota. Cancelling with that balance unused throws away months of paid generation, so heavy users should schedule large jobs before the cycle ends.

Source: ElevenLabs help center (cancellation and rollover articles) and pricing page, checked October 2026.

Everything paid for keeps working until the cycle ends, then the account drops to free-tier limits.

The guide to how ElevenLabs credits and rollover work explains the balance rules in more depth.

Can you get a refund from ElevenLabs?

The ElevenLabs refund policy allows a refund only in a narrow case: the request must be filed within 14 days of payment, and no credit quota can have been used in the period being refunded. Outside that window, or after generating any audio, a refund is not part of the standard policy.

The ElevenLabs Terms of Use go further, stating in section 6(e) that all sales are final and that refunds are offered at ElevenLabs’ sole discretion. The refund policy article is the practical rule, but it operates within that discretionary framework.

Source: ElevenLabs refund policy (elevenlabs.io/docs/help-center), checked October 2026. Scenarios are GrowthStackKit illustrations.

Unused and recent is the only combination the policy covers, so act quickly after an unwanted charge.

The ElevenLabs refund request itself should reference the payment date and confirm that no credits were used.

Should you downgrade or cancel?

Downgrading is moving to a cheaper paid plan, while cancelling is returning to the Free plan. Both forfeit unused credits, according to ElevenLabs’ rollover rules. Downgrading keeps the commercial license and paid features, so it suits creators who still publish but need fewer credits each month.

Five situations show when to downgrade ElevenLabs and when to cancel outright:

• Lower but ongoing output: Downgrade from Creator to Starter, which keeps the commercial license at $6 a month while cutting credits to about 30 minutes.
• Monetized channel on pause: Downgrade to Starter if old projects may need small commercial edits, since free-tier audio cannot be used commercially.
• Project finished for good: Cancel, because no future commercial generation is needed and the free plan still allows personal, non-commercial experiments.
• Unwanted renewal within 14 days: Cancel and request a refund immediately, before generating any audio, since used credits make the payment ineligible.
• Large banked credit balance: Delay both moves until the balance is spent, because downgrading and cancelling each forfeit rolled-over credits.

The Starter vs Creator comparison helps check whether a smaller plan still covers monthly output.

Downgrade to keep commercial rights, cancel when the work is truly done.

What to do before you cancel

A pre-cancellation checklist is a short list of tasks that protects work and credits before the plan ends. ElevenLabs keeps the paid plan active until the cycle ends, which gives time to finish projects. Running through these checks avoids losing audio, voices or money that cannot be recovered later.

Five checks are worth completing first:

• Download finished audio: Export every voiceover, dub and track still needed, since later edits on the free plan fall under non-commercial terms.
• Spend or accept losing credits: Use remaining credits on queued projects, unless a refund is planned, because any credit use blocks the 14-day refund.
• Review voice clones: Voice clones cannot be downloaded or exported as standalone files, so any clone needed elsewhere must be recreated from the original recordings.
• Check API keys and integrations: Apps, scripts and automations that call the API will be limited to free-tier credits once the paid cycle ends.
• Note voice agent usage: Voice agents fall back to the free plan’s 15 included call minutes a month, which may disrupt anything shared with real users.

Ten minutes of preparation prevents most cancellation regrets.

Can you undo an ElevenLabs cancellation?

Undoing a cancellation is possible as long as the billing cycle has not ended. ElevenLabs’ help center describes a Resume subscription button that restores the plan before the scheduled change takes effect. Because the plan never lapses, its remaining credits stay available.

After the cycle ends and the account has moved to the free plan, resuming is no longer an option. At that point the route back is a new subscription, and credits forfeited at cancellation do not return. Anyone unsure about cancelling should therefore decide before the renewal date rather than after it.

Resume before the cycle ends to keep everything; after it ends, only a fresh subscription is possible.

What happens to your voice clones and custom voices?

Voice clones and custom voices are saved voices tied to a plan’s slot limits. The Free plan lists three custom voices and no Professional Voice Clone slots, compared with ten custom voices on Starter and one Professional Voice Clone on Creator. Cancelling therefore puts an account over its free-tier limits.

ElevenLabs’ cancellation article does not spell out how voices above the free limit are handled, so anyone relying on a clone should confirm before the cycle ends. The documented constraint is that clones cannot be exported as standalone files, which means the original recordings are the real backup.

For background on clone types, see the Instant vs Professional Voice Clone guide.

Keep the source recordings for every clone, because the clone itself cannot leave ElevenLabs.

Cancelling with Voice Library payouts, API or agent projects

Voice Library payouts, API projects and voice agents are the account features most affected by a cancellation. Some survive on the free plan and some do not. Creators who earn from shared voices or run integrations should check each one, because the consequences differ from a simple voiceover workflow.

Five account features behave differently after cancelling:

• Voice Library payouts: ElevenLabs states a paid subscription is not required to receive payouts, which are processed through Stripe Connect every 6 to 8 days.
• Payout threshold: Payouts typically start once earnings reach $10, though the threshold can be higher in some countries, regardless of the subscription status.
• Professional Voice Clone sharing: Only Professional Voice Clones can be shared in the library, and those require Creator or higher to create in the first place.
• API usage: API calls draw from the same credit balance as the web app, so integrations shrink to the free plan’s 10,000 monthly credits.
• Voice agents: Included agent call minutes drop from 75 on Starter or 275 on Creator to 15 on the free plan, with concurrency falling to four calls.

Payouts can continue after cancelling, but integrations and agents shrink to free-tier limits.

Ways to cut costs without cancelling

Cutting costs without cancelling means keeping ElevenLabs but paying less for it. For creators who still publish occasionally, a smaller plan or a smarter billing setup often solves the real problem, which is usually price rather than the product. These options keep the commercial license intact.

Annual billing works out to two months free, and Flash or Turbo models cost 0.5 to 1 credit per character instead of about 1 on Multilingual v2. The guide to legit ElevenLabs discounts lists every documented saving, and the ElevenLabs pricing breakdown shows where each plan sits.

A cheaper plan or billing change often beats cancelling outright.

Should you cancel or switch to another tool?

Switching tools is the alternative when the issue is fit rather than cost. ElevenLabs focuses on voice generation, dubbing and audio tools, so creators who mainly need podcast editing or reading apps may be better served elsewhere. Comparing options before cancelling avoids paying twice during a messy transition.

“a software company that specializes in developing natural-sounding speech synthesis software using deep learning”

Source: Wikipedia, ElevenLabs

The roundup of ElevenLabs alternatives compares competing voice tools, and the Speechify vs ElevenLabs comparison helps listeners who mostly want text read aloud.

Line up the replacement before the billing cycle ends, so no project is left without a voice tool.

Bottom line: when should you cancel ElevenLabs?

The bottom line is that cancelling ElevenLabs is easy, but timing decides the cost. Cancel right after an unwanted charge if no credits were used, to stay inside the 14-day refund rule. Otherwise, spend remaining credits, export audio and keep clone recordings before the billing cycle ends.

“Cancelling ElevenLabs takes a minute; the real decision is whether to spend or forfeit the credits already paid for.”

Source: GrowthStackKit, ElevenLabs Review

For a full view of what the platform offers before leaving, read the complete ElevenLabs review.

Cancel early for a refund, or late to use every credit, but never in between without a plan.

Frequently asked questions

The 12 most-asked questions about cancelling an ElevenLabs subscription.

How do I cancel my ElevenLabs subscription?

Sign in, click the profile icon and choose Subscription, open Billing, select Modify Plan, then Cancel Plan and Proceed, and confirm Cancel Subscription. The plan stays active until the end of the current billing cycle, and then the account moves to the free plan.

Does ElevenLabs cancel immediately?

No. According to ElevenLabs, a cancellation does not take effect until the end of the current billing cycle. The paid plan, its credits and its features remain available until then, and no further charges are made for that plan after the cycle ends.

Do I lose my credits if I cancel ElevenLabs?

Yes. Once the cancellation takes effect, ElevenLabs says the account loses any unused credits, including rolled-over credits. The account then receives the free plan’s 10,000 monthly credits, which do not roll over and can only be used for non-commercial purposes.

Can I get a refund from ElevenLabs?

ElevenLabs says a refund is possible if the request is filed within 14 days of payment and no credit quota was used in that period. The Terms add that all sales are final, with refunds at ElevenLabs’ sole discretion, so the policy is narrow.

Can I get a refund if I used some credits?

Not under the standard policy. The refund rule requires that no credit quota was used in the period being refunded. Generating even a short test clip after paying counts as usage, so requesting the refund before creating any audio is essential.

Can I undo an ElevenLabs cancellation?

Yes, before the billing cycle ends. ElevenLabs provides a Resume subscription button that restores the plan before the scheduled change takes effect. After the cycle ends and the account has moved to the free plan, a new subscription is required instead, and forfeited credits do not return.

Is it better to downgrade or cancel ElevenLabs?

Downgrade if commercial work continues, because every paid plan from Starter at $6 a month keeps the commercial license. Cancel if the work is finished. Both moves forfeit unused credits, so spend any banked balance before switching in either direction.

What happens to my voice clones after I cancel?

The free plan lists three custom voices and no Professional Voice Clone slots, and ElevenLabs does not spell out how extra voices are handled. Clones cannot be exported as standalone files, so the original recordings should be kept as the backup for any clone.

Will I still receive Voice Library payouts after cancelling?

ElevenLabs states that a paid subscription is not required to receive payouts. Payouts run through Stripe Connect, are processed every 6 to 8 days, and usually start once earnings reach $10, though the threshold can be higher in some countries.

Can I keep using ElevenLabs for free after cancelling?

Yes. The account moves to the Free plan, which includes 10,000 credits a month, about 10 minutes of text to speech, three custom voices and three Studio projects. The Terms limit free use to non-commercial purposes, so monetized work is no longer covered.

Does cancelling ElevenLabs affect my API key?

API calls draw from the same credit balance as the web app. After the paid cycle ends, integrations are limited to the free plan’s 10,000 monthly credits and its non-commercial terms, so production apps should move to another paid plan or tool first.

How do I stop ElevenLabs from renewing my annual plan?

Use the same steps: Profile, Subscription, Billing, Modify Plan, Cancel Plan and confirm. The annual plan stays active until the end of the paid year. A renewal charge can be refunded only if requested within 14 days and no credits were used.